Privacy Policy

1. Information We Collect

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We may collect and process the following personal information about you:

 

• Contact details: name, email address, phone number, postal address.

• Service details: information related to your enquiry, booking, or project.

• Payment information: billing address, payment records (note: we do not store card details).

• Website usage data: IP address, browser type, pages visited, and other analytical data via cookies.

 

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2. How We Collect Your Information

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We collect information from you when you:

 

• Fill out a contact or booking form on our website.

• Communicate with us by phone, email, or in person.

• Engage us for services and provide details for quotations or works.

• Visit our website (usage data collected automatically via cookies).

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3. How We Use Your Information

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We use your information to:

 

• Provide, manage, and deliver our electrical services.

• Respond to your enquiries and provide quotes.

• Process payments and manage invoices.

• Improve our website and services.

• Comply with legal obligations and regulations.

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4. Lawful Basis for Processing

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We process your personal information on the following lawful bases:

 

• Contract – to fulfil our agreement to provide services.

• Legal obligation – to meet record-keeping or regulatory requirements.

• Legitimate interests – for business operations such as responding to enquiries.

• Consent – when you have given clear consent for a specific purpose (e.g., marketing emails).

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5. Sharing Your Information

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We will not sell or rent your information. We may share your information with:

 

• Service providers and subcontractors working on your project.

• Accountants, legal advisors, and professional service providers.

• Regulatory bodies or law enforcement when legally required.

 

 

All third parties are required to handle your data securely and in accordance with UK GDPR.

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6. Data Storage and Security

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• Your personal data is stored securely in the UK.

• We implement technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

• We retain your personal data only for as long as necessary to fulfil the purposes set out in this policy or as required by law.

 

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7. Cookies

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Our website uses cookies to enhance your browsing experience and collect anonymous analytics data. You can choose to disable cookies in your browser settings.

 

 

 

8. Your Data Protection Rights

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Under UK GDPR, you have the right to:

 

• Access a copy of the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your data when it is no longer necessary.

• Object to the processing of your data in certain circumstances.

• Request the transfer of your data to another service provider.

 

 

To exercise your rights, contact us at info@crocelectrical.com.

 

 

 

9. Third-Party Links

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Our website may contain links to other websites. We are not responsible for the privacy practices or content of these sites.

 

 

 

10. Changes to This Policy

 

We may update this privacy policy at any time. The updated version will be posted on our website with the new effective date.

 

 

 

11. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

 

CrocElectrical Ltd

Registered Address:

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Unit 7 Caxton Point Business Centre,

Caxton Way,

Stevenage,

Hertfordshire,

SG1 2XU

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Email: info@crocelectrical.com

 

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.